STHK.Beauty Refund & Return Policy

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Thank you for shopping at STHK.Beauty! We want you to love your purchase. If you are not entirely satisfied with your order, we are here to help.

1. Eligibility for Returns & Exchanges

We accept returns or exchanges only under the following circumstances:

• Damaged or Defective: The item arrived damaged, broken, or has a manufacturing defect.
• Incorrect Item: The item received does not match your order (e.g., wrong shade, size, or product).
• Expired Products: The product received has passed its "Best Before" or "Expiry" date.

2. Non-Returnable Items

Due to hygiene and safety reasons, we cannot accept returns for the following:

• Items that have been opened, unsealed, or used.
• Change of mind or personal preference (e.g., "I don't like the scent" or "The color looks different on my screen").
• Items on Sale, Clearance, or marked as "Non-refundable."
• Requests made more than 7 days after the delivery date.

3. How to Start a Return

• Contact Us: Within 7 days of receiving your parcel, please contact our team via [WhatsApp/Email] with your Order Number and clear photos/videos of the issue.
• Review: We will review your request within 2-3 business days.
• Return Shipment: Once approved, please return the item in its original, unopened packaging.
• If the return is due to our error (damaged/wrong item), STHK.Beauty will cover the shipping costs.
• For other approved reasons, the customer is responsible for the return shipping fee.

4. Refunds

• Replacement: We will prioritize sending a new replacement for damaged or incorrect items.
• Out of Stock Policy:If an item is out of stock, we will notify you immediately. You may choose to:
• Receive a full refund for that specific item.
• Wait for the item to be restocked.
• Important: Once you have explicitly agreed to wait for a restock, the order is considered confirmed and cannot be canceled or refunded while the restock is in progress.
• Refund Processing: If a refund is issued, it will be sent to your original payment method. Please allow 7-14 business days for the credit to appear, depending on your bank’s processing time.

5. Final Decision

STHK.Beauty reserves the right to the final decision on all return and refund requests.