Frequently asked questions
Shipping:
Do you offer international shipping?
Yes, we ship internationally! Shipping rates and delivery times vary depending on your location. You can find detailed shipping information, including rates and estimated delivery times, at checkout.
How long will it take to receive my order?
All orders typically ship in between 3-5 business days. Delays due to public holidays or some unforeseen circumstances are possible. Rest assured, we try our best to get your order to you ASAP. If you’re experiencing a delay in your orders, please in touch with us and we will do our best to sirt you out!
Hong Kong & Macau: 1-3 business days
Other countries: 3-7 business days
What are your delivery charges?
Delivery charges will be calculated during checkout.
Orders:
What payment methods do we accept?
We accept all major credit cards including Visa, MasterCard, American Express, Paypal, UnionPay, Discover, Bancontact, Bancontact, iDEAL, Shop Pay, Google Pay , Apple Pay and Paypal.
Our system also supports AlipayHK, Alipay(RMB), GCash, 一觸即通卡 (Touch 'n Go), Kakao Pay, Boost, Rabbit LINE Pay, BPI, Akulaku PayLater, BillEase, Kredivo and TrueMoney Pay.
Payme／Bank Transfer & FPS please Whatsapp: https://wa.me/57439498
Is my payment information secure?
Absolutely! We prioritize your security and privacy. All transactions are processed through secure payment gateways, and we use encryption technologies to protect your personal and financial information.
When will my credit card be charged?
Your credit card will be charged at the time of purchase. If you have any issues with your payment, please contact our customer service team.
Can I change my payment method after placing an order?
Once an order is placed, we are unable to change the payment method. If you need to modify your order, please contact our customer service team as soon as possible.
Will I receive a receipt for my purchase?
Yes! After completing your order, you will receive a confirmation email with a detailed receipt. If you do not receive it, please check your spam folder or contact us.
Do you charge sales tax on my order?
Your items may be subjected to local customs fees and import duties. These charges are to be paid by the customer if imposed.
If you have any other questions about payment, feel free to contact our customer service team!
Products & Skincare:
How can i shop for product specifically designed for my skin type?
You can shop for products by skincare product function:
Skincare Product Function - Moisturizing
Skincare Product Function - Acne Care
Skincare Product Function - Acne Scar Removal
Skincare Product Function - Redness
Skincare Product Function - Pores/Blackheads Care
Skincare Product Function - Wrinkles/Firmness
Skincare Product Function - Whitening/Pigmentation
Are all your products authentic?
Yes, we guarantee that all our K-beauty products are a 100% authentic and trustworthy. We work exclusively with K-beauty brands and officital brand suppliers and distributes.
Returns/Exchanges:
Can I cancel my order or exchange items after i successfully place an order?
We apologize that it will not be possible to cancel your orders or exchange items once the parcels are shipped. Please contact us immediately for any change of order before we ship.
My order is returned to sender. Can you ship the parcel again?
We are able to ship the items again once the buyer has paid the additional shipping fees.
