Shipping Policy

How long will it take before I receive my order?

We understand that you can't wait to receive your order. That is why we do our utmost to send your order as quickly as possible. Your order will be shipped no later than the next working day.

For customers from Hong Kong and Macau

Once your order has been shipped, you will receive it within 2 business days. SF Express take care of the shipment of our orders.

For customers from other destinations

Once your order has been shipped, you will receive it within 3 to 10 business days.

Are shipping costs charged?

The shipping costs will be calculated at the checkout. The costs depend on the destination and your order amount. Below you can see the shipping rates we use.

Shipping

For Orders Over HK$350/USD$45, You Are Eligible For Free Shipping To Hong Kong And Macau.

For Orders Over HK$799/USD$102, You Are Eligible For Free Shipping To United States, Australia, Taiwan, Singapore, Malaysia, South Korea, Thailand, Indonesia, Netherlands, Germany, United Kingdom, France, Italy, Spain, Norway, Poland, Portugal, Sweden, Estonia, Latvia, Lithuania, Israel, Czech Republic, United Arab Emirates, Mongolia, Philippines, Japan

For Orders Over HK$999/USD$128, You Are Eligible For Free Shipping To Austria, Bangladesh, Belgium, Bulgaria, India, Finland, Greece, Ireland, Switzerland, Hungary, Slovakia, New Zealand

For Orders Over HK$1299/USD$166, You Are Eligible For Free Shipping To Bahrain, Vietnam, Canada, Luxembourg, Denmark, Turkey, Croatia, Romania, Slovenia, Croatia, Romania, Slovenia, Ghana, Nigeria, China, Cyprus, Djibouti, Egypt, Cambodia

For Orders Over HK$1599/USD$205, You Are Eligible For Free Shipping To Benin, Burkina Faso, Togo, Morocco, Ethiopia

For Orders Over HK$1999/USD$256, You Are Eligible For Free Shipping To Angola, Anguilla, Argentina, Aruba

For Orders Over HK$2399/USD$309, You Are Eligible For Free Shipping To Azerbaijan, Armenia

Track order

Will my order be shipped with tracking information?

Yes, your order will indeed be shipped with tracking information. As soon as your order has been shipped, you will receive the tracking code at the email address you provided. If you have not received Track & Trace information within 72 hours after placing your order, please contact us.

Can I choose a carrier to ship with?

For most destinations we offer different carriers so you can choose your favorite carrier to ship with. We do our utmost to ship your order with the carrier you chose in the checkout, but it may happen that we have to change the carrier for your order due to delays at a specific carrier or the option to ship insured.

My order is returned to sender.

As our customer, you are responsible for providing the right address information and for picking up your order at a pick-up point within the estimated time. If your order is returned to us because of a wrong/incomplete address or because it hasn't been picked up on time, you will receive a refund of your order minus the shipping costs. If your order was free of shipping costs, the shipping costs stated in the table above will be deducted from the refund amount. If you still want to receive your order, we can resend your order but you have to pay for the shipping costs to resend.

If your order is returned to us because of another reason, please contact us via email at sthkbeautyy@gmail.com

My order is delivered, but I haven’t received it.

Our carriers will do everything they can to deliver your order as soon as possible. Sometimes it may happen that your order shows it has been delivered, even though you haven’t received anything yet. If this happens, please check with your neighbors if they have received your order. If not, please contact us within 7 days after the delivery date so we can set up an investigation for your order.

I want to order from the UK, US, Norway or Switzerland, are import duties and tariffs included?

We regret to inform you that your order does not include any import duties, taxes and/or tariffs. As a customer, you are responsible for any additional costs.

FEDEX

FedEx is a global leader in logistics services, known for its speed and reliability. With a vast network that spans over 220 countries, FedEx offers a range of shipping solutions, from express delivery to ground shipping. Our collaboration with FedEx ensures that our customers receive their packages quickly and safely, no matter where they are located.

DHL

DHL is another key player in the logistics industry, renowned for its international shipping capabilities. Their commitment to sustainability and innovation aligns with our values, making them an ideal partner. DHL provides flexible shipping options, allowing us to cater to our customers’ diverse requirements, whether they need urgent shipments or cost-effective solutions.

ARAMEX

Aramex is a prominent logistics and transportation company that specializes in e-commerce solutions. Their expertise in the Middle East and emerging markets complements our global shipping strategy. By working with Aramex, we can offer our customers tailored services that meet local needs while maintaining international standards.

EconomiQ Standard/EconomiQ Plus

Fuufly is a versatile logistics provider that offers two valuable services: EconomiQ Standard and EconomiQ Plus. These options are designed to give our customers flexibility in terms of cost and delivery speed. EconomiQ Standard provides a budget-friendly solution for less urgent shipments, while EconomiQ Plus ensures faster delivery for those who need their items sooner.

Return and Exchanges

Please review the return terms and conditions. If you have any questions regarding the products and wish to exchange or return, please contact us at sthkbeautyy@gmail.com or ＋852 5743 9498. (Office hours: Monday to Saturday, 10am to 6:30pm

  1. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  2. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  3. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  4. You can always contact us for any return question at sthkbeautyy@gmail.com.

Payment Methods

  1. All credit cards payments will be processed immediately, we accept Shop Pay,Visa,Mastercard,American Express,中國銀聯,Paypel,Apple Pay,Google Pay,Bancontact,iDeal,AliPay,AliPayHK,GCash,Touch 'n Go,Kakao Pay,Boost,Rabbit LINE Pay,BPI,Akulaku PayLater,BillEase,Kredivo,Dana,TrueMoney Pay
  2. All products listed online are calculated in Hong Kong Dollars.
  3. Product prices listed online are subject to change without prior notice.

Premium Shipping Option

We cooperate with SF express, Fedex, DHL and Aramex for all Hong Kong and International shipments.

Excellent Customer Service

Our average response time to handle a customer request is 2 hours 45 mins.

Speedy Dispatch & Delivery

Upon order confirmation, items will be shipped within 1 working day.